Description:

With the growth of technology on campus and across the University, a new system was required to manage requests for help and assistance.  Service Now has been implemented by Penn State to streamline and centralize information technology support.  Join us for an information session on how our new system will provide you with efficient service for your technology needs, and upcoming campus technology initiatives.

Agenda:

• We’ve Grown — Changes in IT at PSWS
  • Little picture
  • Big picture PSU
• Service Now – the new helpdesk ticketing system
  • Overview
  • Entering a ticket – new service request portal
  • Viewing and communicating about your ticket
• Changes at the IT Help Desk
  • How calls are prioritized
  • Meet our student workers
• Upcoming Technology Initiatives
  • Office365
  • OneForest
  • Telephony Expansion Project: Moving to Voice Over IP

Training Date and times:

Friday, November 3, 9:00 AM – 10:30 AM, Dawson 10

Friday, November 3, 2:30 PM – 4:00 PM, Dawson 10

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