Teams Phone Migration Spring 2024
Starting Spring 2024, Penn State Scranton will migrate to Microsoft Teams Phone and away from the CISCO telephone network.
Watch your email for information on Zoom and In-person sessions to learn more about Microsoft Teams.
The following resources are available to assist with the transition.
Getting Started with Teams Phone
Getting Started with Teams Phone for Executives
Getting Started with Teams Phone for Executive Administrators
Getting Started with Teams Phone Road Warrior
Microsoft Teams Phone Help Desk Guide
Video series from Microsoft : Getting started with teams phone
University telephony project information
https://www.it.psu.edu/telephony-transformation-project/
READY TO MIGRATE? Complete this form.
CISCO PHONES
Beginning in February 2018, Penn State Scranton has upgraded it’s telephones to new Cisco models. Users will encounter three models of phone on campus: the 8811 in offices, the 7821 in classrooms, and the 8831 conferencing phone in conference rooms such as SLC29. Printable guides and references are available below. Most phone functions will be familiar to users. The dialing rules for all campus phones are as follows:
4-Digit On-Campus Dialing
Outbound calls to other on-campus numbers will remain as 4-digit dialing.
[8 + 1] Off-Campus Dialing
Outbound calls to off-campus numbers will all begin by dialing [8] and [1] followed by the Area Code and phone number.
Long Distance Dialing
Domestic long distance dialing is now available at no extra charge. However, international dialing is a per-minute charge. Access to international long distance is a programmable feature.
Emergency Calls 9-1-1
All emergency calls to 911 will be dialed DIRECTLY. Do NOT dial [8] and [1].
Telephone Guides for CISCO phones on CISCO Network
Reference materials for each of these models can be found below, which cover the meaning of the included buttons and lights, and instructions for basic phone tasks such as dialing calls, placing callers on hold, and viewing the call history.
Office phones reference (Cisco 8811)
Classroom phones reference (Cisco 7821)
Conference phones reference (Cisco 8831)
Office phone, Cisco 8811, with major function buttons labeled. Click image to view fill-size.
Voicemail, transfers, & conferencing
Voicemail with the Cisco phones is different from what user’s have experienced in the past. Voicemail is now available through the internet as well as through the phone itself, and users are able to change their own voicemail passwords.
The Voice Mail Quick Start Guide provides instructions for all methods of access, as well as voicemail setup, settings, and menus.
Accessing Department Voice Mail is a little different from accessing your own, but is easily done in 3 steps.
The Voicemail, transfer, and conferencing guide also provides an easy, step-by-step reference for those common functions, in an easily printable format.